Legal
Privacy Policy
Last updated: 11 November 2026
Tshusumetso (registration no. 2024/704201/07, Suite 5 Kopano on Empire, 30 Wellington Road, Parktown, Johannesburg, Gauteng, 2193) is the responsible party for personal information collected through this website. This policy explains what we collect, why, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
What we collect
When you use the contact form: your name, email address, organisation and the message you write.
When you complete the client onboarding form: the legal name and trading name of the client; registration and VAT numbers; physical and postal addresses; the contact person’s name, position, email address and mobile number; your website and industry; who referred you; the project details you give us (services required, project name, sector, stage, funding sought, countries, intended funders, timeline and description); which FICA documents you have ready; and your typed name and consent as a signature.
Automatically: when you submit a form we record your IP address to prevent abuse. The server that hosts this website also keeps standard technical logs.
We do not ask you to upload identity or other FICA documents through this website. If you send such documents to us by other means, we handle them as described in this policy.
Why we use it
- To respond to your enquiry and to onboard you as a client.
- To meet our legal obligations, including identifying and verifying clients under the Financial Intelligence Centre Act (FICA).
- To perform and administer our engagement with you.
- To keep the website and our systems secure and to prevent spam and fraud.
We rely on your consent, on the need to conclude or perform a contract with you, on legal obligations, and on our legitimate interest in running a secure business.
Who we share it with
We do not sell personal information. We share it only with service providers who help us run the website and email (such as our hosting and email provider), professional advisers, and funders, regulators or authorities where you ask us to or the law requires. Where a service provider handles information for us, we expect it to protect it appropriately.
Some providers may store or process information outside South Africa. Where that happens, we take reasonable steps to make sure the information remains protected.
How long we keep it
We keep personal information only for as long as we need it for the purposes above. Records we must keep under FICA are retained for at least five years after the business relationship ends. Enquiries that do not lead to an engagement are deleted when they are no longer needed.
How we protect it
We use encrypted connections (HTTPS), restrict access to the mailboxes that receive form submissions, limit how often forms can be submitted, and apply security controls to the website and hosting account. No system is completely secure, so please do not send sensitive documents by unsecured means. If we learn of a breach that affects your information, we will notify you and the Information Regulator as the law requires.
Cookies and tracking
This website does not use advertising or analytics cookies. Our forms use a short-lived technical session cookie to help prevent abuse. Fonts are hosted on our own servers, so your browser does not contact third-party font providers. If we add analytics in future, we will update this policy first.
Your rights
You may ask us to confirm what personal information we hold about you, to correct or delete it, to stop using it, or to withdraw your consent, subject to our legal obligations (for example, FICA record keeping). To do so, contact our Information Officer at info@tshusumetso.com. If you are unhappy with how we handle your information, you may complain to the Information Regulator at inforegulator.org.za.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Tshusumetso, Suite 5 Kopano on Empire, 30 Wellington Road, Parktown, Johannesburg, Gauteng, 2193. Email info@tshusumetso.com. Phone +27 81 764 1892.